Relationship worries dragging you down? Feel no one’s hearing you? Talk to someone in the Listening Room

10 February 2014

The Listening Room is a free live chat service offering one-to-one support to anyone needing somewhere to offload concerns they might have about their relationship.

The service offered by relationship charity OnePlusOne is not a counselling session or mediation service, but has been created as a way of empowering people to find solutions to their relationship problems themselves.

The service has a team of ‘helpers’ who are trained counsellors on-hand to listen and act as a sounding board for anyone who might feel embarrassed or self-conscious about talking things over with someone they know or seeking professional help.

Sometimes the biggest concern people have is that they feel they’re not being heard and research shows that 43% of adults said they wouldn’t want anyone to know if they’d seen a counsellor. The Listening Room is completely anonymous and available 365 days a year.

It can be accessed on the charity’s free online services, and Users can login any night, seven days a week including Christmas Day between 9pm and 10pm to discuss any aspect of their relationship, from minor to major issues.

People might use the service through the CoupleConnection to discuss concerns such as arguing too much, or if they feel they’re not having enough sex or even thinking of ending the relationship and need a sounding board.

While ‘helpers’ on the ParentConnection can support individuals if they are separating or looking for co-parenting support.

Jan Mitcheson, Deputy Director of Innovation at OnePlusOne said:

“We know that relationship issues affect our health and wellbeing and the earlier people can get help the better.
“We also know that most people don’t want to go to counselling when they first start running into trouble.
“OnePlusOne offers the listening room service so that people can get support when they need it; it’s free and it helps.”

Seeking online support for relationship problems is becoming increasingly popular. Figures show that more than 1.3million (1,395,050) people used the CoupleConnection service in the past three years up to January 2014, while almost 173,000 (172, 847) accessed support from the ParentConnection from January 2012 to January 2014.

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For more information please call Nadia Gilani at OnePlusOne on 020 7553 9538 or email

Notes to editors
Listening Room helpers are available to chat on OnePlusOne’s service and daily between 9pm and 10pm seven days a week.

The Listening Room is based on OnePlusOne’s Brief Encounters® model designed to meet the needs of frontline practitioners in their work with families.
For more information on Brief Encounters® go to

In January 2014, OnePlusOne launched Splitting Up? Put Kids First to help parents work out arrangements for their children as early into a break-up as possible.
For more information visit:


About OnePlusOne

  • OnePlusOne is a research-based charity, that has been investigating what makes couple relationships work or fall apart for more than 40 years.
  • It aims to strengthen relationships by helping couples and parents tackle issues early on through a range of online resources.
  • It also provides online training for frontline family workers to equip them with the skills to offer timely relationship support in a face-to-face setting.
  • Based on latest research evidence, it promotes early action to equip couples to deal with relationship issues before they become entrenched.
  • It was recently commissioned by the Department for Education to lead a high-profile campaign to encourage couples to see seeking support as normal in strengthening their relationship. The charity will be working with expert partners, such as Working Families, Contact a Family,, Netmums, The Student Room and YouthNet, to create online spaces where couples can find tools to help them.
  • For more information, go to