Section 3: Communication and conflict

Purpose: To help parents develop skills in communication and managing conflict.

 

Arguments can be constructive or destructive. This section helps parents think about how their arguments start, and how they get out of hand. Most importantly, it will give them the skills to resolve arguments in more constructive ways.

 

Below, you will see the content that the couple will access in Section 3. You will also see facilitation notes and suggestions as to how you can followup with the couple after the session.

 

Remember to check in on progress towards the goal parents set at the end of Section 2.

Figure out your conflict style

All parents have disagreements. How you handle these can make a big difference to your relationship. When you and your partner argue, it can be harmful or helpful.



Have a look at these questions as you think about how you and your partner argue.

  • What harmful things do you say or do?
  • How do you think that makes your partner feel?
  • What do they do in response?
  • How does that make you feel?
  • How do you think this make your baby feel?
  • What happens next?

Facilitator notes

Consider these questions for discussion and reflection:

 

●     What harmful things do you say or do in an argument?

●     How do you think that makes your partner feel?

●     What does your partner do in response?

●     How does that make you feel?

●     How do you think that will make the baby feel?

    Understand why arguments happen

    • What are your logs? What are the things you and your partner argue about the most?
    • What is your match? What usually starts an argument?
    • How do you add fuel to the fire? What do you each do that makes it worse?
    • What’s in your watering can? What can you do help calm things down?

    Facilitator notes

    Ask the couple if they have been able to identify what they argue about and why, and how little things can turn into big arguments. This will give you vital information about the couple’s dynamics and where the issues lie.

      Why do we misunderstand each other?

      One of the reasons you find yourself getting into arguments is because of misunderstandings between you and your partner. When we’re tired and stressed, it’s easy to think the worst. Sometimes, an innocent comment can be taken the wrong way.

      Everyone argues, but not everyone argues well. Getting better at arguing together can help you solve your problems before they get worse.

      The good news is that you can learn skills to help you get through arguments in a way that supports your relationship.

      Facilitator notes

      • Explore with the couple what they thought about ‘You say, I hear’ and highlight how easy it is to misinterpret each other. Ask them if they often make assumptions and think the worst of each other or do they try to think the best of their partner?

      Three steps to arguing better

      What would it be like if your partner could always understand what you are thinking and feeling? What if you could stop and think about your partner’s thoughts and feelings before you react to the things they say and do?

      You can’t read each other’s minds, but you can gently ask questions to find out more about what’s going on. It can be helpful to name your feelings and talk about what you might need from each other.

      This can make it easier to be supportive and take steps towards resolving things. You might not stop arguing altogether but with practice you can learn to argue better.

      There are three simple steps to arguing better:

      1. Stop
      2. Talk it out
      3. Work it out

      Step 1: STOP

      The first step is to STOP. This means staying calm and listening. You can’t always control the way you feel, especially when an argument starts. But you can have some control over how you respond.

      When you feel a conversation heating up, you can try some of these tips to help yourself say calm:

      • Take some deep breaths.
      • Relax your shoulders.
      • Count to 10.
      • Take some time out.
      • Go out for a walk with your partner.

      Do you find yourselves arguing about the same things over and over again?

      Sometimes an argument isn’t about what it first seems. An argument about money, or who does what, or who looks after the children, is rarely just about that. Understanding the root of the argument can help you talk about the things that are important to you.

      Have a look at this diagram which show the things people argue about the most.

      Facilitator notes

      Remind parents that misreading or misinterpreting leads to negative thoughts, which lead to feelings, which lead to behaviours and responses that can escalate the argument.

       

      Emphasise two important ways to overcome relationship-damaging interpretations and assumptions:

      1. Reframing their thoughts to more positive interpretations.
      2. Really listening to one another. The activity ‘How to listen to each other’ helps couples develop the skill of listening.

       

      Ask the couple if they find themselves arguing about the same things over and over again. Have they been able to identify a deeper issue?

       

      Discuss the ‘Hidden issues’ image. An argument about who does the dishes is rarely just about that. Helping couples understand the hidden issues at the root of their arguments is important in identifying the underlying feelings and emotions. These issues are often about respect, commitment, or feeling cared for.

       

      Facilitate a discussion using the three simple steps to arguing better:

      1.  STOP

      2.  TALK IT OUT

      3.  WORK IT OUT

       

      Step 1: STOP

      It’s not always possible to control our feelings or emotions in an argument. But we can control how we respond.

       

      Talk to the couple about the strategies they could use to help them stay calm.

       

      Step 2: TALK IT OUT

      The second step in resolving conflict is to help parents talk through what’s going on for them.

       

      Discuss the impact of harsh versus soft ‘start ups’. Ask the parents if they have identified any harsh start ups they might use, and how they could replace these with soft start ups.

       

      Encourage parents to try using ‘I’ statements, focusing on their feelings rather than using ‘you’ statements that can come across as an accusation or blame. Using an ‘I’ statement helps a person become assertive without making any accusations.

      ●     ‘I feel …’

      ●     ‘When you …’

      ●     ‘Because …’

      ●     ‘What I need is …’

       

      It may feel strange for parents to approach their conversations in this way but, with practice, it can really help.

      How to listen to each other

      Practising good listening can help you to find new ways of supporting each other and resolving disagreements. The next part is all about how to TALK IT OUT.

      Step 2: TALK IT OUT

      When you’re ready to talk things through, there are two things you can do to help move the conversation forward:

      • See it differently. Try to see things from your partner’s point of view.
      • Speak for myself. Use ‘I’ statements to talk about how you are feeling.

      You can help avoid arguments by using a soft ‘start up’.

      A harsh ‘start up’ is when you go straight in with a criticism or a mean comment. It can feel like an attack and may be met with a defensive response.

      A soft ‘start up’ is a gentler way of bringing something up, that focuses on the issue at hand without blaming the other person. It might start with “I feel…”

      Facilitator notes

      Ask the couple how they got on with the listening activity.

       

      If they haven’t done it, you can encourage them to revisit this activity in ‘Me, You, and Baby Too‘. If they have, now is the time to use the skill of listening to help them talk about the issue that is troubling them or causing the argument. You will need to agree to some ground rules before you start. If things start to get out of control, you can remind them of what they agreed to do to avoid destructive conflict behaviours.

      • Parent 1 has a minute to talk about how they view things. You will need to keep time and perhaps guide them to identify an issue that is important to them.
      • Parent 2 has to listen. Tell them they are not allowed to interrupt or debate or sigh or tut or turn away – or anything else they might usually do.
      • When the minute is up, ask Parent 2 to summarise what Parent 1 has said. You may need to prompt if they haven’t got all the details.
      • Then swap over and invite Parent 2 to tell their side of the story. This time, Parent 1 has to listen.
      • Debrief. Ask the couple how that made them feel.

      You can then summarise, pointing out the things that they did well and how they might adjust their communication to be more constructive.

      Step 3: WORK IT OUT

      The third step in resolving conflict is to help parents find solutions they can both agree on. The film clips on the next two pages show some behaviours couples can use to work it out.

        A situation going badly


        You’ve just seen a situation going badly. In this video, Liam criticised Naomi about spending money. Naomi reacted by defending her position. This led to a harmful argument.

        Liam and Naomi were:

        • Critical.
        • Defensive.
        • Blaming each other.
        • Trying to win the argument.

        In the next video, you will see the same situation going better.

        Facilitator notes

        • Discuss the first clip with the couple. Did they spot how destructive conflict behaviours caused the argument to escalate?

        A situation going better

        In this video did you see what happens what happens when Liam and Naomi STOP and TALK IT OUT.

        • What did Naomi do differently? Did you see how she stayed calm and listened?
        • How did this make it easier for Liam to respond?
        • Why was Liam able to see things from Naomi’s point of view?
        • How did this help the conversation?

        Next time you find yourself getting drawn into an argument with your partner, remember – the first step is to STOP.

        STOP: Stay calm and listen.
        TALK IT OUT: Speak for yourself and try to see things from your partner’s point of view.
        WORK IT OUT: Negotiate and problem-solve.

        Step 3: WORK IT OUT

        Once you are able to stay calm and talk about it, you will be able to look for solutions you can both agree on.

        This might be a good time to check in with your goals. Did you manage to set any? How are you getting on? Whether or not you set a goal, you might like to set a goal now.

        You might set a goal to do with staying calm when you feel yourself getting upset in a disagreement with your partner.

        Facilitator notes

        • Discuss the second clip with the couple. Did they spot how constructive conflict behaviours allowed Liam and Naomi to resolve the argument in a more helpful way?

        The magic ratio

        John Gottman, a famous relationship researcher, found that couples have better relationships when their positive moments outweigh their negative moments.

        For every negative moment between you and your partner, you need five positive moments to balance it out.

        Facilitator notes

        • Remind the couple of the magic ratio – for every negative moment between them, they need five positive moments to balance it out. Ask the couple to think about what they have done in the last week that has been positive.  

          Revisit the sliding scale to help the couple identify where they have got to now and set a new goal.

        Set a goal


        At the beginning of this section, we asked you to think about this Sliding Scale and identify where you and your partner might be.

        1. Arguing all the time – shouting, criticising, blaming, walking out.
        2. Arguing most of the time.
        3. Arguing sometimes and not really getting things sorted.
        4. Arguing but listening to each other and agreeing to differ.
        5. Getting on well and sorting out your difference


        Now you can begin to think about where you would like to be, and how you might get there. Here are some questions to get you started:

        • What would make it better for you?
        • What would make it better for your baby?
        • What would you be doing differently?
        • What was happening when things went well?

        Now it’s time to set some goals. A goal can be a thing you want to happen, or a way you want to be. Goals are a good way to make sure you use the new skills you are learning.

        You can either choose your own goal or pick one from our list:

        • Stay calm – count to 10 before I respond.
        • Listen to my partner without jumping in.
        • Try to see it from my partner’s point of view.
        • Notice when I criticise.
        • Take a break if I start getting angry.
        • Say two positive things to my partner every week.

        The most important thing is to PRACTISE. Whatever goals you choose, try them out over the next few weeks. The more you practise, the better you will get.

        Facilitator notes

        Check in with the parents to see how they are progressing with their goals. You may want to make another appointment to check how they are progressing and the changes they are making.

         

        Emphasise the key messages of this section:

        • Working on their communication skills is essential for parents if they are to sort out their differences.
        • Looking for a different perspective can help parents to understand their partner better.
        • Learning to listen is vital.
        • Shared goals can help couples move forward together and can enhance co-operative parenting.

        You've almost completed the course

        You're almost there. Lastly, we'd like to how things are with your relationship now you've gone through all of the material. This final set of questions will look similar to the ones we asked at the start – that's on purpose. So don't worry if you feel like you've already answered them.  

        Facilitator notes

        Please encourage parents to complete the questions at the end of Section 3. This is to help us with ongoing evaluation on the effectiveness of the programme.

         

        Feedback from parents

        OnePlusOne are continuously evaluating this digital resource. We are keen to understand how well parents have understood the content of ‘Me, You and Baby Too’ and whether it has a positive effect on their behaviour. For that reason, there are questions, using standardised measures, woven into the resource to gauge parents’ responses and outcomes. We would really appreciate it if you could encourage parents to complete all of the questions by letting them know their feedback and participation is important in making the resource the best it can be.

         

        Feedback from practitioners

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