Salary: £27,000 pro rata
Hours: 3 days per week
Contract: 1-year fixed term (with trial period)
Location: Home-based, with occasional travel to London and across the UK
OnePlusOne is a UK charity dedicated to helping families, couples, and practitioners build stronger relationships and improve wellbeing. For over 50 years, we’ve developed evidence-based digital resources and training that help people manage conflict, communicate better, and strengthen their relationships. We work in partnership with local authorities, family hubs, and organisations across the UK, bringing research-led solutions to everyday challenges in relationships and family life.
We’re looking for a friendly, organised, and proactive Customer Relationship Coordinator to support our growing network of partners. You’ll be the main point of contact for local authorities and partner organisations—guiding them through onboarding, renewals, and ensuring a smooth and positive experience with our digital tools. This role combines strong relationship-building with clear communication and accurate coordination. You’ll also play a key part in representing OnePlusOne’s evidence-based work, helping partners understand the research and impact behind what we do.
• Maintain and strengthen relationships with local authority and organisational partners
• Act as a professional, approachable first point of contact for customer enquiries and renewals
• Record and track partner activity in Monday.com (CRM)
• Support contract administration, including purchase orders, invoicing, and key renewal dates
• Prepare meeting notes, short reports, and partner updates
• Coordinate logistics for conferences, partner meetings, and events
• Work collaboratively with colleagues across Operations, Communications, and Partnerships to ensure consistent and accurate messaging
• Communicate confidently about the research and evidence behind OnePlusOne’s programmes
You enjoy connecting with people and keeping things running smoothly. You’re proactive, detail-oriented, and confident representing work that makes a real social difference.
You’ll thrive in this role if you’re equally comfortable managing relationships and handling the practical coordination that keeps everything on track.
• Excellent written and verbal communication skills
• Strong organisation and follow-through
• Experience using CRM or project management tools
• Confident handling contracts, renewals, and invoicing
• Ability to explain evidence-based work clearly and persuasively
• Willingness to travel occasionally for meetings or events
• Experience in the charity, non-profit, or public sector is helpful but not essential.
• Enthusiasm, professionalism, and a willingness to learn matter most.
• Flexible, home-based working
• Supportive, values-driven team
• Opportunities for learning and development
• Be part of a small charity making a tangible social impact
• Help shape how we support partners nationwide
Please apply by sending your CV and your answers to the questions below to hr@oneplusone.org.uk with the subject line “Customer Relationship Coordinator Application.”
Questions (required):
1. This role involves representing OnePlusOne’s evidence-based work. Can you share an example of how you’ve communicated complex or research-based information clearly and confidently to others?
2. What experience do you have managing partner or client relationships, including using CRM systems (such as Monday.com or similar)?
3. This role is home-based but requires occasional travel to events or partner meetings. Are you able and willing to travel across the UK when needed?
We specialise in translating research evidence into digital resources to help people improve their relationships.
As you’d expect from a relationships charity, people matter to us – that includes our own team members. We’re a friendly, supportive, and collaborative group, where everyone is valued as an individual as well as for their skills and professional expertise.
We are currently expanding and looking for more people to join us. Full details of our current vacancies can be found below.
We encourage applications from candidates from diverse backgrounds and are committed to ensuring that everyone is treated fairly, with respect, and given equal access to opportunities. Having a good work-life balance is important to us, and we offer family-friendly, flexible working arrangements.
Check out our current vacancies“Joining OnePlusOne marked a move from corporate sector to the third sector for me. OnePlusOne provides such as strong “why?” with the fantastic, positive work we do, it makes it impossible to be anything other than passionate about working here.
The significant impact OnePlusOne has and the scale of our projects do not detract from the close-knit, family feel of the team. The emphasis on work-life balance, flexibility, and culture demonstrates that OnePlusOne practices what it preaches, supporting people’s lives and our own staff alike.
I hope to continue working here and growing alongside the charity for many years to come.”
Emma – Communications Officer
“Working at OnePlusOne means working on interesting projects that make a difference to people's lives, while working with a talented, friendly and supportive team. People always come first and from day one you are trusted to do your job. I'd recommend working here to anyone."
Katie – Content producer
“Joining the team at OnePlusOne last year has been a fulfilling and enriching experience for me so far and has proved to be an excellent career decision. The supportive and collaborative work environment fosters creativity and professional growth. Staff happiness and well-being are considered a priority. The charity has a clear and shared purpose to positively impact relationships through research, innovative ideas, and practice. It's great to be a part of such a dedicated organisation."
Steph – Training manager
We are currently recruiting for the following positions. Click on the job titles below to view the full description and details of how to apply.
If you would like to discuss any of these opportunities in more detail or require assistance with your application, please email us at opportunities@oneplusone.org.uk. We look forward to hearing from you.
